Company: The Courier Guy
Position: Customer Solutions Centre Consultant (15x positions)
Location: Johannesburg
Closing Date: 17 April 2026
🛠️ Key Duties
Respond to customer queries via phone, email, chat, and WhatsApp
Track shipments and investigate delivery issues
Resolve complaints and escalate service failures when needed
Log customer interactions accurately in internal systems
Communicate with drivers, operations, and internal teams
Assist customers with bookings, waybills, and account queries
Educate customers on courier services and procedures
Meet service targets such as response time and customer satisfaction
Attend training and quality assurance sessions
🎓 Requirements
Grade 12 (Matric) or equivalent
1–2 years’ customer-facing experience (contact centre/logistics/retail preferred)
Strong English communication skills (additional SA languages advantageous)
Computer literacy (email, CRM systems, tracking tools)
Ability to work under pressure and handle difficult customers
💡 Key Skills
Strong communication and customer service skills
Problem-solving ability
Attention to detail
Emotional control and professionalism
Time management and multitasking
📩 Application Process
Email: recruitment@thecourierguy.co.za
Subject line: JHB – Customer Solutions Centre Consultant 09042026-4_13
(Only shortlisted candidates will be contacted. No response within 21 days = unsuccessful)