Location: Johannesburg, Gauteng, South Africa
Employment Type: Permanent
Salary: Not disclosed
Closing Date: Not specified
Application link :https://assaabloy.jobs2web.com/job/Johannesburg-Technical-Call-Centre-Support-Agent-GT-1709/1367395633/
Role Overview
- Provide first-level technical support to customers via calls and emails.
- Troubleshoot product issues and provide accurate guidance.
- Escalate complex issues to the Technical Support Manager.
- Maintain accurate documentation of support cases and customer interactions.
- Support both internal teams and external customers, including counter or occasional on-site assistance.
Key Responsibilities
- Handle inbound customer calls and support emails.
- Diagnose technical problems using support software and tools.
- Log and monitor support tickets and escalate when necessary.
- Identify recurring issues and report to management.
- Assist in identifying potential sales leads.
- Complete call reports and administrative tasks.
Who Should Apply
- Individuals with 3–5 years of experience in customer service or technical support.
- Candidates with call centre or technical support experience.
- Professionals with strong communication, problem-solving, and customer service skills.
- Applicants comfortable managing high call volumes and working under pressure.
Skills and Requirements
- Matric / Grade 12 qualification.
- Relevant technical qualifications or certifications are advantageous.
- Computer literacy including Microsoft Office and CRM/ticketing systems.
- Working knowledge of SQL and Excel is beneficial.
- Strong verbal and written communication skills.
- Professional, resilient, and able to work independently and collaboratively.
Benefits
- Work for a global access solutions company.
- Professional development and training opportunities.
- Exposure to international technology products and services.
- Career growth within ASSA ABLOY Group.
- Collaborative, innovative, and learning-focused work environment.
Tips for Applying:
- Prepare an updated CV highlighting relevant customer service or technical support experience.
- Include proof of qualifications.
- Review the role requirements carefully.
- Follow the employer’s official application portal instructio