Company: Hollard (via Confluent)
Location: Cape Town, Western Cape
Job Type: Permanent
Division: Credit Solutions
Industry: Financial Services
Functional Area: Consulting
Closing Date: 14 April 2026
Experience Level: Entry Level
Programme Overview
Hollard, a leading financial services provider, is offering a Graduate Opportunity for a Credit Coach role. This position focuses on helping clients improve their financial wellbeing through personalised coaching and guidance.
As a Credit Coach, you will support individuals in building better financial habits, managing debt, and improving credit health through education and tailored financial advice.
Role Purpose
The role is designed to empower clients with practical financial knowledge and tools to improve long-term financial stability. You will act as a bridge between clients and financial service partners, ensuring they receive appropriate guidance and solutions.
Key Responsibilities
- Provide personalised financial coaching sessions covering:
- Budgeting and financial planning
- Credit score education and improvement
- Credit solutions and product guidance
- Debt management and consolidation support
- Engage with clients via digital platforms and telephony
- Identify suitable financial solutions within Hollard’s partner network
- Manage client queries with clear and timely feedback
- Conduct outbound engagement to promote financial wellness
- Refer clients to appropriate partners and services (e.g. debt review, loans, insurance products)
- Support clients in improving overall financial literacy and decision-making
Minimum Requirements
Applicants must have:
- At least 6 months experience in current or previous role
- No active disciplinary records
- A relevant qualification in Finance, Accounting, Economics, Credit, or related field (certificate/diploma/degree)
- Knowledge of the National Credit Act (NCA) and FAIS Act (advantageous)
Key Competencies
- Strong communication skills (verbal and written)
- High level of empathy and client focus
- Strong analytical and problem-solving ability
- Attention to detail
- Ability to manage multiple clients efficiently
- Target-driven and results-oriented mindset
- Ability to work independently and in a team
- Adaptability and willingness to learn
Application Process
Interested candidates should apply through the official Hollard / Confluent careers portal before the closing date. Only shortlisted candidates will be contacted for the next steps.