Company: Firmlinx
Location: Witbank, Mpumalanga, South Africa
Employment Type: Full-Time
About the Company
Firmlinx is an information and communications technology (ICT) company that provides technical support and infrastructure solutions to businesses. The company specializes in networking, connectivity, and technology services that help clients maintain reliable and secure IT environments.
About the Role
Firmlinx is seeking a Field Support Technician to provide on-site ICT support to clients in the Witbank and surrounding areas. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving technical issues while supporting networking, VoIP, surveillance, and routing technologies.
This is a hands-on, field-based role suited to a technically skilled individual who can work independently and deliver excellent customer service.
Key Responsibilities
• Provide on-site technical support and maintenance services to clients.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain networking equipment and IT infrastructure.
• Support VoIP, surveillance, and routing technologies.
• Troubleshoot connectivity and communication issues.
• Document service activities and maintain accurate records.
• Deliver professional customer service and technical assistance.
• Work independently and manage field support tasks efficiently.
Minimum Requirements
• Matric Certificate (Grade 12).
• Minimum of two years’ relevant ICT field experience.
• Solid understanding of networking and IT infrastructure.
• Basic understanding of VoIP, surveillance, and routing technologies.
• Ability to troubleshoot and resolve technical issues independently.
• CompTIA A+ Certification.
• Valid driver’s licence.
Advantageous Qualifications and Certifications
Preference will be given to candidates with one or more of the following:
• CompTIA Network+ Certification.
• Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator, or equivalent.
• VoIP Certification, such as Yeastar or equivalent.
• IP Surveillance Certification, such as Hikvision or equivalent.
• MTCNA – MikroTik Certified Network Associate.
• Wireless certifications, including Ubiquiti, MikroTik, or similar technologies.
Required Skills
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and in a field environment.
• Good time management and organizational skills.
• Willingness to travel to client sites when required.
How to Apply
Interested candidates who meet the above requirements are invited to submit their applications by email.
Email: cv@firmlinx.co.za
Subject Line: Application – Field Support Technician
Please include an updated CV and any relevant certifications with your application.
Only shortlisted candidates will be contacted.