Remote | Full-Time
Company: 20four7VA
Industry: Virtual Assistance / Customer Support
Job Summary
20four7VA is hiring an Appointment Setter / Virtual Receptionist to handle inbound and outbound appointment scheduling, lead follow-ups, and basic front-desk support. This role focuses on engaging with potential clients, managing bookings, and maintaining professional communication.
Two candidates will initially be hired, with one being retained long-term based on performance.
Key Responsibilities
- Handle warm inbound and outbound calls
- Schedule and confirm appointments
- Follow up on leads and client enquiries
- Provide virtual front-desk support
- Communicate professionally with clients
- Follow scripts while maintaining a natural conversation tone
- Maintain accurate records of calls and appointments
Working Hours
- 40–45 hours per week
- Monday to Friday
- 9:00 AM – 7:00 PM PST (shift to be confirmed)
- Paid lunch breaks included
Requirements
- Clear and neutral American accent (very important)
- Strong communication and conversational skills
- Confident phone presence
- Ability to follow scripts while sounding natural
- Reliable internet connection
- Professional home workspace
- Comfortable working remotely and following structured processes
Tools & Software
- GoHighLevel
- Mango Phone
- Open Dental
- Flex Communication Software
- Flashtop (remote access)
Skills Required
- Customer service and communication skills
- Active listening
- Time management and organisation
- Attention to detail
- Ability to work independently
- Adaptability in a remote work environment
Application Tips
- Highlight any call centre, receptionist, or appointment-setting experience
- Emphasise strong communication skills and phone etiquette
- Mention experience with CRM systems or similar tools
- If possible, include examples of handling inbound/outbound calls
- Ensure your CV reflects remote work readiness (internet, workspace)
- Keep your CV clear, professional, and easy to read
- Prepare for a voice or accent assessment during the hiring process
- Apply as soon as possible since only one candidate will be retained long-term
Important Notes
- Two candidates will be selected initially, but only one will be retained
- Strong communication skills and accent are key selection factors
- This is a remote role requiring a stable work setup