Company: Mukuru
Position Type: Learnership (Contract)
Industry: Financial Technology (Fintech) / Customer Service
Locations: Johannesburg, Pretoria, Cape Town, South Africa
Work Type: On-site / Remote (depending on placement)
Role Overview
This learnership is a structured training programme that gives you real workplace experience in customer support and fintech operations. You will learn how to assist customers with money transfers, support queries, and use digital customer service systems while developing professional communication skills.
Key Responsibilities
📞 Customer Support
- Assist customers via phone and digital platforms
- Help with money transfer orders and account queries
- Provide accurate information about Mukuru services
- Resolve customer issues or escalate when needed
💻 Systems & Operations
- Use systems like Zendesk for ticket management
- Support customer onboarding and account creation
- Follow compliance processes (e.g. FICA requirements)
- Track and update customer interactions
🤝 Customer Experience
- Deliver excellent customer service
- Understand customer needs and provide solutions
- Follow up on queries and ensure resolution
- Support customers end-to-end
📈 Skills Development
- Improve communication and problem-solving skills
- Learn time management and multitasking
- Work in a fast-paced contact centre environment
- Build confidence in professional communication
Minimum Requirements
- Grade 12 (Matric) or equivalent
- Good English communication skills
- Ability to speak English + one additional language (advantageous languages listed include Sotho, Shona, Urdu, Mandarin, etc.)
- Basic computer skills
- Passion for customer service
Advantageous Experience
- Any customer service or call centre exposure
- Experience dealing with people or customers (even informal work)
- Strong listening and communication skills
- Positive attitude and willingness to learn
Key Competencies
- Strong communication skills
- Problem-solving ability
- Patience and customer focus
- Ability to work under pressure
- Adaptability in a fast-paced environment
- Teamwork and professionalism
Work From Home Requirements (if applicable)
- Stable internet connection
- Quiet work environment
- Ability to work independently
- Basic computer setup
Programme Benefits
- Real-world fintech experience
- Contact centre training
- Development of communication and customer service skills
- Career growth opportunities in financial services
How to Apply
- Apply via the Mukuru recruitment platform (BreezyHR / Indeed / LinkedIn options available)
- Include:
- Updated CV
- Short motivation or “value statement”
- Only shortlisted candidates will be contacted
Apply here
https://mukuru.breezy.hr/p/d1fac232d56c-customer-support-learnership?Source=Linkedin